Support - SCE®

Support Services

Protecting Your Climate Control Investment for the Long Term

Climate control systems are critical infrastructure; when they fail, operations stop, products are at risk, and costs escalate quickly. SCE^®'s comprehensive support services ensure your systems deliver reliable performance long after installation, with proactive maintenance, comprehensive warranty protection, and 24/7 remote monitoring that keeps your facility running efficiently.

From scheduled maintenance programs to emergency repairs and predictive monitoring, our support services transform climate control systems from equipment investments into long-term operational assets.

Discuss Your Support Needs

Our Support Services

Service & Maintenance

Proactive maintenance programs that prevent failures, extend equipment life, and optimise performance through scheduled service, calibration, and expert technical support.

Warranty Protection

Comprehensive warranty coverage on SCE^® systems, extendable to three years with Service Level Agreements. Protection that gives you confidence in your investment.

Remote Monitoring

24/7 system performance tracking with predictive maintenance alerts, automated notifications, and real-time data that identifies issues before they become failures.

Solutions

From air handling to energy recovery, our engineered systems reduce costs, improve productivity, and create long-term sustainability.

Solutions for Every Climate Challenge

At SCE®, we don't just supply equipment—we engineer complete climate control systems tailored to your specific challenges. Every solution integrates our patented technologies, proven methodologies, and global partnerships to deliver measurable improvements in efficiency, productivity, and sustainability.

Service & Maintenance

Standard SLA

Quarterly service with filter changes

Full quarterly service intervals plus intermediate filter changes annually. Complete system performance verification, electrical compliance testing, and detailed reporting. For every year the SLA is taken up, the 1-year system warranty gets transferred to the next year for a maximum of three years.

Fully Monitored SLA

24/7 monitoring with proactive service

Everything in Standard SLA plus remote monitoring, performance trending, early warning alerts, and proactive intervention when needed. For every year the SLA is taken up, the 1-year system warranty gets transferred to the next year for a maximum of three years.

Custom SLA

Tailored to your requirements

Specialised service programs for unique operational needs, multi-site facilities, or extended coverage requirements. For every year the SLA is taken up, the 1-year system warranty gets transferred to the next year for a maximum of three years.

The SLA Advantage

Performance warranty: We warrant solution performance, not just parts. When your SLA is maintained, SCE^® covers consumable parts and components needed to keep systems performing optimally.

Known costs: Understand your cost of ownership for three years with no surprise repair bills.

Partnership accountability: We ensure equipment stays functional and efficient. You maintain good housekeeping practices. Together, we ensure operational success.

Request SLA Proposal

Warranty Protection

One-Year Manufacturer's Warranty

Coverage on all mechanical parts subject to wear and tear
Factory-trained technician service for warranty repairs
Labour included for warranty-covered work
Comprehensive documentation and reporting

Extendable to Three Years

Available when Service Level Agreements are maintained
Requires annual SLA renewal for continued coverage
Same comprehensive coverage as standard warranty
Peace of mind protection for critical systems

Warranty covers:

Mechanical components and parts
Manufacturing defects and materials
Labour for warranty-related repairs
Transportation of replacement parts
Diagnostic and troubleshooting time

Warranty exclusions:

Damage from misuse or improper operation
Normal wear items (filters, consumables)
Systems not maintained per manufacturer guidelines
Modifications by unauthorised personnel
Damage from external factors (power surges, environmental damage)

Financial protection

Comprehensive coverage on parts and labour eliminates unexpected repair costs during the warranty period.

Performance confidence

Systems maintained under SLA programs perform more reliably, with issues identified and addressed proactively.

Long-term value

Extended warranty coverage protects your investment well beyond the standard one-year period, reducing total cost of ownership.

Priority support

SLA customers with extended warranty receive priority response for warranty claims and faster resolution.

Remote Monitoring

Our monitoring systems track system performance continuously, identify issues before they cause failures, and provide the data you need to optimise operations.

Predictive Maintenance

Identify equipment issues before they cause failures. Early warning alerts allow scheduled repairs during planned downtime rather than emergency shutdowns.

Real-Time Visibility

Access system performance data anytime, anywhere. Monitor temperature, humidity, energy consumption, and operational status from any device.

Reduced Downtime

Automatic fault notifications and remote diagnostics minimise system downtime. Our team can often diagnose issues remotely before dispatching technicians.

Systems Covered by Remote Monitoring

Air handling units and HVAC systems - Temperature, humidity, airflow, energy consumption
Dehumidification systems - Humidity levels, dew point, system performance
Thermal barrier systems - Operational status, energy consumption, performance verification
Energy recovery systems - Heat transfer efficiency, energy savings tracking
Vaisala measurement systems - Environmental monitoring, data logging, compliance reporting
Integrated building systems - Multi-system coordination, facility-wide monitoring

Emergency & Call-out Services

Equipment failures don't follow schedules. Our emergency call-out service provides rapid response when systems fail, minimising downtime and protecting your operations.

Emergency service includes:

Rapid response to service requests
Expert diagnostics by factory-trained technicians
On-site repairs with mobile parts inventory
Service for SCE^®systems and equipment from other suppliers
Clear communication on resolution timelines

Response priority:

SLA customers: Priority response with reduced or waived call-out fees
Non-SLA customers: Standard response with call-out fee plus labour and parts

For emergency breakdown service:

+27 (0)11 568 4440
Service@sc-engineering.co.za

Office Hours: Monday - Friday, 8:00 AM - 5:00 PM
After Hours: Emergency service available by arrangement for SLA customers

Protect Your Climate Control Investment

Sign Up for Proactive Support
Get a customised Service Level Agreement proposal with maintenance schedules, remote monitoring options, warranty extension, and transparent pricing.

What you'll receive:

Tailored service schedule
Remote monitoring capabilities
Three-year warranty extension
Priority emergency response

Request SLA Proposal

Ready to Solve Climate Challenges Strategically?

Contact Our Team

Contact

info@sc-engineering.co.za | +27 (0)11 568 4440

info@sc-engineering.co.za
+27 (0)11 568 4440

Head Office

120a Buckingham Avenue,
Craighall Park,
Johannesburg,
2196

Quick Links

Home About Solutions Industries Products Services News Contact